What is Olark and what are its top alternatives?
Olark is a live chat software that enables businesses to interact with customers in real-time on their website. Its key features include chat automation, chat routing, visitor insights, and reporting tools. However, some limitations of Olark include limited customization options and pricing based on the number of users, which may become costly for larger teams.
- LiveChat: LiveChat is a popular alternative to Olark that offers features like chat routing, chatbot integration, and in-depth analytics. Pros include customizable chat widget design and seamless integration with CRM systems. However, it may be more expensive for larger teams compared to Olark.
- Zendesk Chat: Zendesk Chat provides live chat support with features like proactive triggers, chat history, and mobile SDKs. Pros include integration with other Zendesk products and a robust ticketing system. However, some users find it more complex to set up compared to Olark.
- Intercom: Intercom is a customer messaging platform that offers live chat, email automation, and knowledge base solutions. Pros include advanced targeting and segmentation options. However, it may be more expensive than Olark for small businesses.
- Drift: Drift is a conversational marketing platform that combines live chat, email, and automation tools. Pros include AI chatbots and account-based marketing features. However, some users find the pricing structure confusing compared to Olark.
- Freshchat: Freshchat is a modern live chat software that offers features like chatbots, co-browsing, and agent collaboration tools. Pros include a free plan for small teams and integration with other Freshworks products. However, customization options may be limited compared to Olark.
- HubSpot Live Chat: HubSpot Live Chat is part of the HubSpot CRM platform and offers chatbots, chat routing, and reporting tools. Pros include seamless integration with HubSpot's CRM and marketing automation features. However, it may be more suitable for businesses already using HubSpot products.
- Chatra: Chatra is a live chat software that provides features like real-time visitor monitoring, typing insights, and group chats. Pros include a free plan for small businesses and easy installation on websites. However, it may lack some advanced automation features compared to Olark.
- Tawk.to: Tawk.to is a free live chat software with features like chatbots, canned responses, and file sharing. Pros include a free plan with unlimited agents and departments. However, some users have reported occasional downtime and technical issues.
- Crisp: Crisp is a multi-channel customer messaging platform with features like chatbots, email marketing, and knowledge base integration. Pros include a free plan for small teams and comprehensive user tracking tools. However, it may be more complex to set up compared to Olark.
- Chaport: Chaport is a live chat software that offers features like chat routing, canned responses, and visitor monitoring. Pros include a modern interface and affordable pricing for small businesses. However, it may lack some advanced customization options available in Olark.
Top Alternatives to Olark
LiveChatLiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time. ...
ZopimZopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design ...
DriftDrift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere. ...
ZendeskZendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...
FreshchatFreshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support. ...
UserlikeIt is a live chat software that allows your users connect to your support operators in the moment of greatest need - when they browse your product pages and have a question. It drives customer satisfaction and raises conversion by enabling a faster and more personal way to connect with your website visitors. ...
IntercomIntercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email. ...
ZohoUnique and powerful suite of software to run your entire business. It contains word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing, and other applications. ...
Olark alternatives & related posts
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I will like to know, which chatbot can be compared with Zendesk/Zopim if there's a need to migrate?
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Hotjar GitHub MailChimp Drift
When I started Checkly, I had no clear strategy on collection, managing and acting on customer feedback.
Over the last year, going from private beta to the first couple dozen customers I found my way in the jungle of customer feedback tooling and found something that worked for me and my company.
The linked post is a bit less technical than normally. The post goes into:
- Using Hotjar and how it sorta worked for me.
- Using Drift and why I was totally wrong about chat widget.
- Using GitHub as a public roadmap.
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- Many integrations72
- Easy to setup59
- Simple26
- Cheap26
- Clean12
- Customization7
- $1 Starter Pricing Plan5
- Woopra integration4
- Proactive Customer Support3
- Full of features1
- Remote and SSO authentication with CMSs like WordPress1
- Charitable contribution to SF hospital for $20 plan1
- Integrations0
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Zapier is one of our favorite tools in our stack. We automate the entire company with Zapier. When a lead fills out the form on our website, it creates an opportunity on Zendesk. We have an entire pipeline of automation that goes from our website, to Zendesk, it then creates a contract in Pandadoc and creates an invoice in Xero.
I will like to know, which chatbot can be compared with Zendesk/Zopim if there's a need to migrate?
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- Auto-messaging115
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- Customer support88
- Usage tracking68
- Great Blog18
- Organized engagement, great ui & service11
- Direct chat with customers on your site9
- Very helpful4
- Onboarding new users3
- Tirman2
- No Mac app2
- Free tier2
- Filter and segment users2
- Github integration2
- Very Useful2
- Changes pricing model all the time7
related Intercom posts
As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.
Vue.js Intercom JavaScript Node.js vuex Vue Router
My SaaS recently switched to Intercom for all customer support and communication. To get the most out of Intercom, you need to integrate it with your app. This means instrumenting some code and tweaking some bits of your app's navigation. Checkly is a 100% Vue.js app, so in this post we'll look at the following:
- Identifying a user with some handy attributes
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- Some nice things you can now do in Intercom
After finishing this integration, you can actively segment your customers into trial, lapsed, active etc. etc.
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We use G Suite because it allows us to store all of our documents and emails all in one place, with setup and sync far easier than Zoho Suite. Not only does it make it easier for us to collaborate but it allows us to have a separate place for all of our business related projects.