Alternatives to PagerDuty

Slack is the industry standard for managed instant messaging (IM). A good alternative would be to self (or cloud) host an open source IM such as Mattermost but as always it would be a good idea to do a cost benefit analysis between the solutions.

Some of the main things to consider:

• Having a good SDK for plugin creation
• Having good integrations with existing tools ( JIRA , GitHub , OpsGenie , etc.)
• Cost
• Maintenance and administration
• Covers all your businesses use cases

VictorOps is a recent addition to our support stack. The best part about VictorOps is how they use a timeline to collaborate amongst team members. VictorOps is an elegant way to keep our team in the loop about outages. It also integrates well with Slack. This setup enables us to quickly react to any problems that make it into production, work together and resolve them faster. #Collaboration #MonitoringAggregation #Monitoring #GroupChatNotifications

I've used more and more of New Relic Insights here in my work at Kong. New Relic Insights is a "time series event database as a service" with a super-easy API for inserting custom events, and a flexible query language for building visualization widgets and dashboards.

I'm a big fan of New Relic Insights when I have data I know I need to analyze, but perhaps I'm not exactly sure how I want to analyze it in the future. For example, at Kong we recently wanted to get some understanding of our open source community's activity on our GitHub repos. I was able to quickly configure GitHub to send webhooks to Zapier , which in turn posted the JSON to New Relic Insights.

Insights is schema-less and configuration-less - just start posting JSON key value pairs, then start querying your data.

Within minutes, data was flowing from GitHub to Insights, and I was building widgets on my Insights dashboard to help my colleagues visualize the activity of our open source community.

#GitHubAnalytics #OpenSourceCommunityAnalytics #CommunityAnalytics #RepoAnalytics

Back in 2014, I was given an opportunity to re-architect SmartZip Analytics platform, and flagship product: SmartTargeting. This is a SaaS software helping real estate professionals keeping up with their prospects and leads in a given neighborhood/territory, finding out (thanks to predictive analytics) who's the most likely to list/sell their home, and running cross-channel marketing automation against them: direct mail, online ads, email... The company also does provide Data APIs to Enterprise customers.

I had inherited years and years of technical debt and I knew things had to change radically. The first enabler to this was to make use of the cloud and go with AWS, so we would stop re-inventing the wheel, and build around managed/scalable services.

For the SaaS product, we kept on working with Rails as this was what my team had the most knowledge in. We've however broken up the monolith and decoupled the front-end application from the backend thanks to the use of Rails API so we'd get independently scalable micro-services from now on.

Our various applications could now be deployed using AWS Elastic Beanstalk so we wouldn't waste any more efforts writing time-consuming Capistrano deployment scripts for instance. Combined with Docker so our application would run within its own container, independently from the underlying host configuration.

Storage-wise, we went with Amazon S3 and ditched any pre-existing local or network storage people used to deal with in our legacy systems. On the database side: Amazon RDS / MySQL initially. Ultimately migrated to Amazon RDS for Aurora / MySQL when it got released. Once again, here you need a managed service your cloud provider handles for you.

Future improvements / technology decisions included:

Caching: Amazon ElastiCache / Memcached CDN: Amazon CloudFront Systems Integration: Segment / Zapier Data-warehousing: Amazon Redshift BI: Amazon Quicksight / Superset Search: Elasticsearch / Amazon Elasticsearch Service / Algolia Monitoring: New Relic

As our usage grows, patterns changed, and/or our business needs evolved, my role as Engineering Manager then Director of Engineering was also to ensure my team kept on learning and innovating, while delivering on business value.

One of these innovations was to get ourselves into Serverless : Adopting AWS Lambda was a big step forward. At the time, only available for Node.js (Not Ruby ) but a great way to handle cost efficiency, unpredictable traffic, sudden bursts of traffic... Ultimately you want the whole chain of services involved in a call to be serverless, and that's when we've started leveraging Amazon DynamoDB on these projects so they'd be fully scalable.

We just launched the Segment Config API (try it out for yourself here) — a set of public REST APIs that enable you to manage your Segment configuration. Behind the scenes the Config API is built with Go , GRPC and Envoy.

At Segment, we build new services in Go by default. The language is simple so new team members quickly ramp up on a codebase. The tool chain is fast so developers get immediate feedback when they break code, tests or integrations with other systems. The runtime is fast so it performs great at scale.

For the newest round of APIs we adopted the GRPC service #framework.

The Protocol Buffer service definition language makes it easy to design type-safe and consistent APIs, thanks to ecosystem tools like the Google API Design Guide for API standards, uber/prototool for formatting and linting .protos and lyft/protoc-gen-validate for defining field validations, and grpc-gateway for defining REST mapping.

With a well designed .proto, its easy to generate a Go server interface and a TypeScript client, providing type-safe RPC between languages.

For the API gateway and RPC we adopted the Envoy service proxy.

The internet-facing segmentapis.com endpoint is an Envoy front proxy that rate-limits and authenticates every request. It then transcodes a #REST / #JSON request to an upstream GRPC request. The upstream GRPC servers are running an Envoy sidecar configured for Datadog stats.

The result is API #security , #reliability and consistent #observability through Envoy configuration, not code.

We experimented with Swagger service definitions, but the spec is sprawling and the generated clients and server stubs leave a lot to be desired. GRPC and .proto and the Go implementation feels better designed and implemented. Thanks to the GRPC tooling and ecosystem you can generate Swagger from .protos, but it’s effectively impossible to go the other way.

Our primary source of monitoring and alerting is Datadog. We’ve got prebuilt dashboards for every scenario and integration with PagerDuty to manage routing any alerts. We’ve definitely scaled past the point where managing dashboards is easy, but we haven’t had time to invest in using features like Anomaly Detection. We’ve started using Honeycomb for some targeted debugging of complex production issues and we are liking what we’ve seen. We capture any unhandled exceptions with Rollbar and, if we realize one will keep happening, we quickly convert the metrics to point back to Datadog, to keep Rollbar as clean as possible.

We use Segment to consolidate all of our trackers, the most important of which goes to Amplitude to analyze user patterns. However, if we need a more consolidated view, we push all of our data to our own data warehouse running PostgreSQL; this is available for analytics and dashboard creation through Looker.

I am designing a Django application for my organization which will be used as an internal tool. The infra team said that I will not be having SSH access to the production server and I will have to log all my backend application messages to Splunk. I have no knowledge of Splunk so the following are the approaches I am considering: Approach 1: Create an hourly cron job that uploads the server log file to some Splunk storage for later analysis. - Is this possible? Approach 2: Is it possible just to stream the logs to some splunk endpoint? (If yes, I feel network usage and communication overhead will be a pain-point for my application)

Is there any better or standard approach? Thanks in advance.

I use Kibana because it ships with the ELK stack. I don't find it as powerful as Splunk however it is light years above grepping through log files. We previously used Grafana but found it to be annoying to maintain a separate tool outside of the ELK stack. We were able to get everything we needed from Kibana.

Oof. I have truly hated JavaScript for a long time. Like, for over twenty years now. Like, since the Clinton administration. It's always been a nightmare to deal with all of the aspects of that silly language.

But wowza, things have changed. Tooling is just way, way better. I'm primarily web-oriented, and using React and Apollo together the past few years really opened my eyes to building rich apps. And I deeply apologize for using the phrase rich apps; I don't think I've ever said such Enterprisey words before.

But yeah, things are different now. I still love Rails, and still use it for a lot of apps I build. But it's that silly rich apps phrase that's the problem. Users have way more comprehensive expectations than they did even five years ago, and the JS community does a good job at building tools and tech that tackle the problems of making heavy, complicated UI and frontend work.

Obviously there's a lot of things happening here, so just saying "JavaScript isn't terrible" might encompass a huge amount of libraries and frameworks. But if you're like me, yeah, give things another shot- I'm somehow not hating on JavaScript anymore and... gulp... I kinda love it.

How Uber developed the open source, end-to-end distributed tracing Jaeger , now a CNCF project:

Distributed tracing is quickly becoming a must-have component in the tools that organizations use to monitor their complex, microservice-based architectures. At Uber, our open source distributed tracing system Jaeger saw large-scale internal adoption throughout 2016, integrated into hundreds of microservices and now recording thousands of traces every second.

Here is the story of how we got here, from investigating off-the-shelf solutions like Zipkin, to why we switched from pull to push architecture, and how distributed tracing will continue to evolve:

https://eng.uber.com/distributed-tracing/

(GitHub Pages : https://www.jaegertracing.io/, GitHub: https://github.com/jaegertracing/jaeger)

Bindings/Operator: Python Java Node.js Go C++ Kubernetes JavaScript OpenShift C# Apache Spark