What is Salesforce Service Cloud?
It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
Salesforce Service Cloud is a tool in the CRM category of a tech stack.
Who uses Salesforce Service Cloud?
Companies
17 companies reportedly use Salesforce Service Cloud in their tech stacks, including Modanisa.com, Buzzvil, and FTAPI Software GmbH.
Developers
134 developers on StackShare have stated that they use Salesforce Service Cloud.
Salesforce Service Cloud Integrations
Datadog, HubSpot, Zendesk, Intercom, and Segment are some of the popular tools that integrate with Salesforce Service Cloud. Here's a list of all 11 tools that integrate with Salesforce Service Cloud.
Salesforce Service Cloud's Features
- Lightning Service Console
- Case Management
- Workflow and Approvals
- Omni-Channel Routing
- Telephony Integration
- Social Customer Service
- Automation with Macros
- Account and Contact Management
- Custom Reports and Dashboards
- Asset and Order Management
Salesforce Service Cloud Alternatives & Comparisons
What are some alternatives to Salesforce Service Cloud?
Salesforce Sales Cloud
The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
JavaScript
JavaScript is most known as the scripting language for Web pages, but used in many non-browser environments as well such as node.js or Apache CouchDB. It is a prototype-based, multi-paradigm scripting language that is dynamic,and supports object-oriented, imperative, and functional programming styles.
