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Cisco SNTC vs SnapEngage: What are the differences?
Cisco SNTC: Get access to Cisco's Technical Assistance Center (TAC) for device-level support. With Cisco Smart Net Total Care™ Service, your customers get access to Cisco's Technical Assistance Center (TAC) for device-level support, plus they're entitled to smart capabilities that reduce risk, help resolve problems faster, and increase operational efficiency; SnapEngage: Live Chat For enterprising companies. SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.
Cisco SNTC and SnapEngage can be primarily classified as "Customer Support Chat" tools.
Pros of Cisco SNTC
Pros of SnapEngage
- Excellent chat solution, including "Call Me" feature1