Need advice about which tool to choose?Ask the StackShare community!
Freshchat vs Intercom: What are the differences?
What is Freshchat? Turn visitors into leads and customers into happy users. Freshchat is a modern messaging software built for teams who want to ace customer conversations—marketing, sales, or support.
What is Intercom? A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Freshchat and Intercom belong to "Engagement/Lifecycle Marketing" category of the tech stack.
Some of the features offered by Freshchat are:
- Triggered Messages
- Email Campaigns
- Bots
On the other hand, Intercom provides the following key features:
- Live customer data
- Rich user and company profiles
- Real-time customer segments
Pros of Freshchat
Pros of Intercom
- Know who your users are168
- Auto-messaging115
- In-app messaging as well as email107
- Customer support88
- Usage tracking68
- Great Blog18
- Organized engagement, great ui & service11
- Direct chat with customers on your site9
- Very helpful4
- Onboarding new users3
- Tirman2
- No Mac app2
- Free tier2
- Filter and segment users2
- Github integration2
- Very Useful2
Sign up to add or upvote prosMake informed product decisions
Cons of Freshchat
Cons of Intercom
- Changes pricing model all the time7
Sign up to add or upvote consMake informed product decisions
What is Freshchat?
What is Intercom?
Need advice about which tool to choose?Ask the StackShare community!
What companies use Freshchat?
What companies use Intercom?
Sign up to get full access to all the companiesMake informed product decisions
What tools integrate with Freshchat?
Sign up to get full access to all the tool integrationsMake informed product decisions
Blog Posts
+22
+42
+46+30