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New Relic vs Site24x7: What are the differences?
Key Differences between New Relic and Site24x7
New Relic and Site24x7 are both popular application performance monitoring (APM) tools, but they have several key differences that set them apart.
Pricing and Licensing: New Relic offers a complex and tiered pricing structure based on the number of hosts and features required, which can make it more expensive for larger organizations. In contrast, Site24x7 offers simpler pricing with various plans based on the number of monitors, making it more affordable for smaller businesses or those with limited budgets.
Monitoring Capabilities: New Relic is primarily focused on APM and provides in-depth monitoring of application performance, code-level diagnostics, and real-time analytics. Site24x7, on the other hand, offers a wider range of monitoring capabilities, including website monitoring, server monitoring, network monitoring, and cloud monitoring. This makes Site24x7 a more versatile tool for organizations that require comprehensive monitoring across different aspects of their IT infrastructure.
Ease of Use: New Relic is known for its user-friendly interface and intuitive design, making it easy for both technical and non-technical users to navigate and understand the data. Site24x7 also offers a user-friendly interface but may require more technical knowledge to set up and configure monitors, especially for more complex use cases.
Alerting and Notification: New Relic provides robust alerting capabilities with customizable thresholds and notification options, including email, SMS, and third-party integrations. Site24x7 offers similar alerting features but goes a step further by providing additional notification options such as push notifications, voice calls, and integration with collaboration tools like Slack or Microsoft Teams.
Integration and Ecosystem: New Relic has a wide range of integrations with popular development and operations tools, such as AWS, Docker, Kubernetes, and more. It also has an extensive ecosystem with a marketplace for third-party plugins and extensions. While Site24x7 also offers integrations with various tools and platforms, its ecosystem may not be as extensive as New Relic's, making it more suitable for organizations already using New Relic or those with specific integration requirements.
In Summary, New Relic and Site24x7 have distinct differences in pricing, monitoring capabilities, ease of use, alerting/notification features, and integration/ecosystem. Understanding these differences can help organizations choose the right APM tool based on their specific needs and requirements.
We are looking for a centralised monitoring solution for our application deployed on Amazon EKS. We would like to monitor using metrics from Kubernetes, AWS services (NeptuneDB, AWS Elastic Load Balancing (ELB), Amazon EBS, Amazon S3, etc) and application microservice's custom metrics.
We are expected to use around 80 microservices (not replicas). I think a total of 200-250 microservices will be there in the system with 10-12 slave nodes.
We tried Prometheus but it looks like maintenance is a big issue. We need to manage scaling, maintaining the storage, and dealing with multiple exporters and Grafana. I felt this itself needs few dedicated resources (at least 2-3 people) to manage. Not sure if I am thinking in the correct direction. Please confirm.
You mentioned Datadog and Sysdig charges per host. Does it charge per slave node?
Can't say anything to Sysdig. I clearly prefer Datadog as
- they provide plenty of easy to "switch-on" plugins for various technologies (incl. most of AWS)
- easy to code (python) agent plugins / api for own metrics
- brillant dashboarding / alarms with many customization options
- pricing is OK, there are cheaper options for specific use cases but if you want superior dashboarding / alarms I haven't seen a good competitor (despite your own Prometheus / Grafana / Kibana dog food)
IMHO NewRelic is "promising since years" ;) good ideas but bad integration between their products. Their Dashboard query language is really nice but lacks critical functions like multiple data sets or advanced calculations. Needless to say you get all of that with Datadog.
Need help setting up a monitoring / logging / alarm infrastructure? Send me a message!
Hi Medeti,
you are right. Building based on your stack something with open source is heavy lifting. A lot of people I know start with such a set-up, but quickly run into frustration as they need to dedicated their best people to build a monitoring which is doing the job in a professional way.
As you are microservice focussed and are looking for 'low implementation and maintenance effort', you might want to have a look at INSTANA, which was built with modern tool stacks in mind. https://www.instana.com/apm-for-microservices/
We have a public sand-box available if you just want to have a look at the product once and of course also a free-trial: https://www.instana.com/getting-started-with-apm/
Let me know if you need anything on top.
I have hands on production experience both with New Relic and Datadog. I personally prefer Datadog over NewRelic because of the UI, the Documentation and the overall user/developer experience.
NewRelic however, can do basically the same things as Datadog can, and some of the features like alerting have been present in NewRelic for longer than in Datadog. The cool thing about NewRelic is their last-summer-updated pricing: you no longer pay per host but after data you send towards New Relic. This can be a huge cost saver depending on your particular setup
I'd go for Datadog, but given you have lots of containers I would also make a cost calculation. If the price difference is significant and there's a budget constraint NewRelic might be the better choice.
I haven't heard much about Datadog until about a year ago. Ironically, the NewRelic sales person who I had a series of trainings with was trash talking about Datadog a lot. That drew my attention to Datadog and I gave it a try at another client project where we needed log handling, dashboards and alerting.
In 2019, Datadog was already offering log management and from that perspective, it was ahead of NewRelic. Other than that, from my perspective, the two tools are offering a very-very similar set of tools. Therefore I wouldn't say there's a significant difference between the two, the decision is likely a matter of taste. The pricing is also very similar.
The reasons why we chose Datadog over NewRelic were:
- The presence of log handling feature (since then, logging is GA at NewRelic as well since falls 2019).
- The setup was easier even though I already had experience with NewRelic, including participation in NewRelic trainings.
- The UI of Datadog is more compact and my experience is smoother.
- The NewRelic UI is very fragmented and New Relic One is just increasing this experience for me.
- The log feature of Datadog is very well designed, I find very useful the tagging logs with services. The log filtering is also very awesome.
Bottom line is that both tools are great and it makes sense to discover both and making the decision based on your use case. In our case, Datadog was the clear winner due to its UI, ease of setup and the awesome logging and alerting features.
I chose Datadog APM because the much better APM insights it provides (flamegraph, percentiles by default).
The drawbacks of this decision are we had to move our production monitoring to TimescaleDB + Telegraf instead of NR Insight
NewRelic is definitely easier when starting out. Agent is only a lib and doesn't require a daemon
Pros of New Relic
- Easy setup415
- Really powerful344
- Awesome visualization244
- Ease of use194
- Great ui151
- Free tier107
- Great tool for insights80
- Heroku Integration66
- Market leader55
- Peace of mind49
- Push notifications21
- Email notifications20
- Heroku Add-on17
- Error Detection and Alerting16
- Multiple language support13
- Server Resources Monitoring11
- SQL Analysis11
- Transaction Tracing9
- Azure Add-on8
- Apdex Scores8
- Detailed reports7
- Analysis of CPU, Disk, Memory, and Network7
- Application Response Times6
- Performance of External Services6
- Application Availability Monitoring and Alerting6
- Error Analysis6
- JVM Performance Analyzer (Java)5
- Most Time Consuming Transactions5
- Top Database Operations4
- Easy to use4
- Browser Transaction Tracing4
- Application Map3
- Weekly Performance Email3
- Custom Dashboards3
- Pagoda Box integration3
- App Speed Index2
- Easy to setup2
- Background Jobs Transaction Analysis2
- Time Comparisons1
- Access to Performance Data API1
- Super Expensive1
- Team Collaboration Tools1
- Metric Data Retention1
- Metric Data Resolution1
- Worst Transactions by User Dissatisfaction1
- Real User Monitoring Overview1
- Real User Monitoring Analysis and Breakdown1
- Free1
- Best of the best, what more can you ask for1
- Best monitoring on the market1
- Rails integration1
- Incident Detection and Alerting1
- Cost0
- Exceptions0
- Price0
- Proce0
Pros of Site24x7
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Cons of New Relic
- Pricing model doesn't suit microservices20
- UI isn't great10
- Expensive7
- Visualizations aren't very helpful7
- Hard to understand why things in your app are breaking5
Cons of Site24x7
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