Hi, I need help achieving a particular goal. The goal is to keep Zendesk Support (Agent UI) open directly within our website, without requiring agents to be redirected to Zendesk support. Can someone offer guidance on whether this can be achieved using the API?

Our use case: Customers use our website to initiate conversations with Zendesk AnswerBot. Agents follow up via email for unanswered queries. We aim to keep agents within our website, avoiding redirection to Zendesk. Instead, we want them to access all ticket information and respond directly within our website.

Additionally, since we cater to multi-language customers, it's crucial that responses can be translated based on the customer's language. Currently, we use a translator app for outbound emails in Zendesk, as this feature is lacking. Could you confirm if translation would remain consistent with how it operates in the Zendesk agent UI?

Thank you